Privacy Policy

Last Updated: October 2026

Andrew Lord Coaching ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your details when you visit our website (andrewlord.com.au) or engage with our coaching services, in accordance with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth).

1. Information We Collect

We collect personal information necessary to deliver our coaching services, manage inquiries, and improve our website experience. This may include:

Contact Information: Your full name, email address, phone number, and geographic location.
Coaching & Intake Information: Professional background, career aspirations, business ideas, and personal goals shared via discovery forms, intake questionnaires, or session discussions.
Payment & Transaction Details: Billing address and payment transaction history. (Credit card processing is handled securely by third-party payment providers; we do not store full payment card numbers on our servers).
Technical & Usage Data: IP address, browser type, device information, pages viewed, time spent on pages, and referral sources collected automatically via cookies and site analytics.

2. How We Collect Your Information

We collect information directly from you when you:

Fill out a contact, inquiry, or discovery call form on our website.
Book a coaching session or purchase a coaching program.
Subscribe to a newsletter, download a resource, or participate in a workshop.
Communicate with us via email, phone, or video conferencing platforms.

We may also automatically collect analytical data when you browse our site using cookies and similar tracking technologies.

3. How We Use Your Information

We use your personal information to:

Provide, schedule, and facilitate one-on-one or group coaching sessions.
Understand your goals and tailor strategic guidance to your needs.
Respond to your inquiries, schedule appointments, and issue invoices or receipts.
Send relevant coaching updates, educational materials, or marketing communications (you may opt out of promotional emails at any time).
Monitor and enhance site performance, security, and user experience.
Comply with legal and regulatory obligations.

4. Confidentiality of Coaching Sessions

We treat all discussions, shared business ideas, and personal reflections during coaching sessions with the highest standard of professional confidentiality. We will never disclose details of your private coaching conversations or proprietary business plans without your express written consent, except where required by law or in situations involving imminent risk of harm.

5. Sharing and Disclosure of Information

We do not sell, rent, or trade your personal information to third parties. We may share relevant data with trusted third-party service providers who assist in operating our business, including:

Platform & Hosting Providers: Wix (website hosting and management).
Scheduling & Communication Tools: Online booking software (e.g., Calendly), video conferencing tools (e.g., Zoom), and email service providers.
Payment Processors: Secure third-party gateways for billing and invoicing.
Professional Advisors & Legal Authorities: Where required to satisfy legal compliance, enforce terms, or protect legal rights.

All external service providers are expected to handle your data securely and solely for the designated purpose.

6. Cookies and Website Tracking

Our website uses cookies (small text files stored on your browser) to ensure proper website functionality, recognize repeat visitors, and measure site traffic patterns.

You can configure your browser to decline cookies or alert you when cookies are being sent. Note that disabling cookies may affect certain interactive features of our website.

7. Data Security and Storage

We implement reasonable administrative, technical, and physical safeguards to protect your personal data from misuse, unauthorized access, loss, or disclosure. While we take diligent steps to maintain secure systems, no digital transmission or online storage method is 100% secure, and we cannot guarantee absolute security.

8. Your Rights: Access and Correction

Under the Australian Privacy Principles, you have the right to:

Request access to the personal information we hold about you.
Request corrections to inaccurate, incomplete, or out-of-date information.
Request deletion of your personal data, subject to any legal or record-keeping requirements.
Unsubscribe from marketing or promotional emails using the "unsubscribe" link included in our messages.

To exercise any of these rights, please contact us using the information below.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our operational practices or legal requirements. Any revisions will be published directly on this page with an updated "Last Updated" date.